Trained assistants your team wishes it could actually hire.
Virtual medical assistants for U.S. practices. Appointment scheduling, patient calls, EHR data entry, prior authorization follow-up, and front-desk support handled remotely. Same work as an in-house assistant. Roughly half the cost. Nobody quits because of the commute.
Six roles a virtual assistant can fill for your practice.
Trained for medical practice workflows. Assigned to your practice full-time. Not shared with other clients unless you want them shared.
Scheduling & Reminders
Books new patients, reschedules cancellations, and runs the reminder cadence. Fills gaps in the schedule same day.
- New patient intake
- Recall visits
- Rescheduling
Patient Phone Calls
Answers incoming patient calls, handles insurance questions, appointment queries, and prescription refill requests. Native English speakers only.
- Inbound calls
- Prescription refills
- Follow-ups
EHR Data Entry
Enters visit notes, updates patient records, uploads referrals, and keeps your EHR clean. Trained on Athena, eClinicalWorks, DrChrono, and others.
- Chart updates
- Referral entry
- Document uploads
Prior Authorization
Handles prior auth submissions, tracks approvals, and calls payers when things stall. Frees your clinical staff from phone-tag purgatory.
- Payer calls
- Documentation
- Approval tracking
Insurance Verification
Verifies eligibility and benefits before every appointment. Front desk gets clean data at check-in, not surprises after the visit.
- Coverage checks
- Copay lookups
- Benefits summary
Front-Desk Overflow
When your in-office staff is drowning, virtual assistants pick up the overflow. Answering machine hell disappears. Every call gets answered.
- Message routing
- Overflow support
- After-hours
See what a virtual assistant would save your practice.
Enter your current staffing. We’ll show you the honest side-by-side against hiring a CureMed virtual assistant instead.
- Salary$6,400
- Benefits + taxes$1,600
- Workspace + tech$400
- Flat monthly rate$3,600
- Benefits + taxes$0
- Workspace + tech$0
Here’s what a typical Monday looks like.
Real schedule from an active client. Not a generic template. This is the actual workflow of one CureMed virtual assistant supporting a five-provider primary care practice.
Your first virtual assistant, live in ten days.
Not a hiring project that drags on. We assign, train, and drop them into your workflow so they’re useful from day one.
Match & Assign
We match a trained assistant to your specialty and workflow. You approve them before we go further.
Practice Training
They shadow your team, learn your EHR, and get up to speed on how your practice actually runs.
Supervised Work
They start handling real tasks with a CureMed team lead reviewing everything before it goes out.
Fully Live
They’re part of your team. Same person every day. Same shifts. Same accountability.
Because remote work with patient data has to be done right.
Every virtual assistant works from a controlled environment with proper training, oversight, and legal protection.
HIPAA Trained
Every assistant certified before day one
Secure Environment
SOC 2 aligned workstations only
BAA Signed
Business associate agreement with every client
Team Lead Oversight
Nothing goes out without review in month one
“We had trouble keeping a receptionist for more than a year. Constant turnover, constant retraining. Switched to two virtual assistants from CureMed and everything got quieter. Same people every morning. Our patient satisfaction scores went up in the first quarter.”
Common questions about virtual medical assistants.
What does a virtual medical assistant do?
A virtual medical assistant handles the administrative work that keeps a medical practice running: appointment scheduling, patient phone calls, EHR data entry, prior authorization follow-up, insurance verification, and general front-desk support. All done remotely with the same tools your in-office staff would use.
Are virtual medical assistants HIPAA trained?
Yes. Every CureMed virtual assistant completes formal HIPAA training before touching any patient information, works from a secure environment, and signs a business associate agreement with your practice. Their equipment is company-managed, not personal devices.
How much does a virtual medical assistant cost?
About half of what a full-time in-house medical assistant costs when you factor in salary, benefits, workspace, and equipment. Flat monthly rates starting around $1,200 per full-time virtual assistant, no overhead.
Are they full-time or shared with other clients?
Full-time and assigned to your practice by default. Same person, same shift, same schedule every day. If you want a part-time or shared assistant to keep costs down, we can do that too, but most clients prefer the dedicated model.
What time zones do they work in?
Whichever U.S. time zone your practice needs. Assistants work standard business hours in your local time. If you need extended hours or after-hours coverage, we can staff around your schedule.
Can they use my existing EHR and phone system?
Yes. They work inside your existing PM, EHR, and phone systems just like an in-office assistant would. We support all major systems including Athena, eClinicalWorks, Kareo, DrChrono, AdvancedMD, and NextGen.
Ready to hire without hiring?
Tell us what your front desk is drowning in. We’ll show you exactly which tasks a virtual assistant would take off your plate and what it would cost. No obligation.